Terms of Service

1. About these terms

These terms govern services provided by RR studio ("we", "us", "our"), operated by Rafeek Rabbat from Dubai, United Arab Emirates, to the client engaging those services ("you", "your"). They apply worldwide, whether you are based in the UAE or elsewhere.

They take effect on the earlier of: you paying a deposit, you confirming a project in writing, or work beginning with your agreement. Together with the written scope issued for your project, they form the whole agreement between us. Where the scope and these terms conflict, the scope wins for that project only.

2. Services

We provide two categories of service:

• Website design and development, sold at the fixed tiers published on this site, or at a custom fixed price where your project does not fit a tier.
• AI integration, scoped and priced per engagement following a free consultation.

We are engaged as an independent contractor. Nothing in these terms creates an employment relationship, partnership, agency or joint venture.

3. Scope of work

Before a project starts we agree a written scope covering deliverables, tier, price and an estimated delivery window. That scope is what we are contracted to build.

Anything outside it, including extra pages, additional features, integrations not listed, or a change of direction after approval, is a change request. Change requests are quoted separately and only started once you approve the quote in writing. We will always tell you when something you have asked for falls outside scope, before doing the work rather than after.

4. Fees and payment schedule

Project fees are payable in three instalments:

• 30% on acceptance, as a deposit reserving your slot in the schedule.
• 40% at the project midpoint or on approval of the draft, whichever comes first.
• 30% on final delivery, before the site is transferred to your hosting.

Prices are quoted and invoiced in US dollars. Accepted methods are Ziina, bank transfer, and card payment via Stripe for international clients. Any bank charges, card fees or currency conversion costs applied by your own provider are yours to cover, so the amount we receive should match the amount invoiced.

Prices exclude tax. Where UAE VAT or any other tax, duty or withholding applies to the engagement, it will be identified separately and added to the invoice. Clients outside the UAE are responsible for any taxes payable in their own jurisdiction.

5. Third-party costs

Project fees cover our work only. They exclude third-party costs such as domain registration, hosting, payment gateway fees, paid fonts, stock imagery, plugin or software licences, and usage-based charges for AI providers or other APIs. These are either billed to you at cost with no markup, or paid by you directly to the supplier. We will tell you about any such cost before it is incurred.

6. Late payment and suspension

Invoices are due within seven days of issue. If an invoice is more than fourteen days overdue we may pause work and withhold delivery until it is settled, and your delivery date will move by at least the length of the delay. We will always give you notice before pausing anything. Ownership of deliverables does not transfer while any invoice remains unpaid.

7. Your responsibilities

You agree to:

• Supply content, including text, images, logos, product data and account access, in a usable format and within a reasonable time.
• Nominate one person with authority to give feedback and approve work, so we are not reconciling conflicting instructions.
• Confirm you own or are properly licensed to use everything you supply, and that it does not infringe anyone else's rights.
• Respond to requests for feedback or approval within a reasonable time.
• Keep your own copies of any content you provide, and your own credentials once accounts are handed over.

Delivery timelines assume timely content and feedback. Delays on your side move the delivery date accordingly. If a project stalls on your side for more than sixty days we may treat it as cancelled under section 11, or charge a re-engagement fee to bring it back into the schedule.

8. Revisions

Each project includes two rounds of revisions at the draft stage. A round means consolidated feedback delivered in one batch rather than a stream of individual requests.

On top of that, minor text and image corrections are free for fourteen days after launch. Requests that change the agreed direction, structure or feature set are change requests under section 3, not revisions.

9. Timelines and delivery

Indicative build times are one week for a single-page or small informational site, one to two weeks for a multi-page site, and two to three weeks for a site with payment integration. AI integration timelines are set in the scope for that engagement.

These are good-faith estimates measured from the date the deposit clears and complete content is received. They are not guarantees, and we are not liable for losses arising from a delay.

On delivery you have fourteen days to review the work. If you do not raise a defect in writing within that period, the work is treated as accepted. Putting the site into live commercial use also counts as acceptance.

10. Ownership and intellectual property

On receipt of final payment in full, ownership of the delivered source code, design files and project-specific content transfers to you. Until then we retain ownership of all work in progress.

We retain the right to:

• Reuse generic underlying techniques, components, tooling and know-how in other projects. Nothing in this agreement stops us from building similar things for other clients.
• Display the finished work in our portfolio and marketing, including on this site, unless you ask us in writing not to. We will honour that request without argument.

Third-party components, fonts, imagery and libraries remain governed by their own licences, which pass to you as they are. Content you supply remains yours throughout, and you grant us a licence to use it for the sole purpose of delivering your project.

11. Cancellation and refunds

The 30% deposit is non-refundable. It reserves capacity that is turned away from other clients.

If you cancel after the deposit, you are billed for work completed to that point and receive that work in its current state once the invoice is settled. Instalments already paid against completed and approved milestones are non-refundable.

If we cancel before delivery for reasons within our control, we refund every payment made for work not yet delivered, and you may keep whatever has been completed at no further charge.

12. Support add-on

The optional monthly support plan, priced between $30 and $50 per month depending on the size of the site, covers monthly updates, minor text and image edits, and uptime monitoring.

It excludes redesigns, new pages, new features, emergency work caused by changes made by you or another developer, and third-party costs. It runs month to month, is billed in advance, and either of us may cancel with fourteen days' notice. Unused time in a paid month is not carried forward or refunded.

13. AI integration

AI integration is quoted per engagement and governed by the scope document issued for it, alongside these terms.

AI systems produce probabilistic output and can be confidently wrong. We configure, test and train your staff on the system, and we will tell you honestly where its limits are. You remain responsible for how it is used, for reviewing its output wherever accuracy matters, and for any decision taken on the strength of it. We do not warrant that any AI system will be accurate, uninterrupted or error-free.

Where an integration relies on a third-party AI provider, that provider's terms, pricing, availability and data handling apply to your usage, and those are outside our control. If you have obligations about where data may be processed, tell us before the scope is agreed so we can choose accordingly.

14. Third-party platforms

Websites and integrations we build often depend on services we do not operate, including hosting providers, domain registrars, payment gateways, messaging platforms and AI providers. We are not responsible for their outages, pricing changes, policy changes, security incidents, or decisions to discontinue a service, and we cannot guarantee any third party will remain available or compatible.

15. Warranty and defects

We will correct defects in our own code, meaning the delivered work not functioning as described in the agreed scope, free of charge when reported in writing within thirty days of delivery.

That warranty does not cover faults caused by changes made by you or a third party, by third-party service failures, by content you supplied, or by use outside the intended purpose. Beyond this warranty, work is provided as is, and all other warranties are excluded to the extent the law allows.

16. Limitation of liability

To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with an engagement is limited to the total fees you have paid us for that engagement.

We are not liable for indirect or consequential loss, including lost profit, lost revenue, lost business, lost data, or loss of goodwill, even where we were told such loss was possible. Nothing in these terms limits liability for fraud, or for anything else that cannot lawfully be limited.

17. Indemnity

You agree to indemnify us against claims, damages and reasonable costs arising from content or materials you supplied, from your use of the delivered work after handover, or from your breach of these terms.

18. Confidentiality

Each of us will keep the other's non-public business information confidential, use it only to deliver the project, and not disclose it to anyone else without permission. This does not apply to information that is already public, was already known, or must be disclosed by law. This obligation continues for three years after the engagement ends.

19. Data protection

Where we handle personal data on your behalf during a project, we do so only as needed to deliver the work, and we handle your own data as described in our Privacy Policy. You are responsible for the lawfulness of any personal data you ask us to process, and for your own compliance obligations once the work is handed over.

20. Force majeure

Neither of us is liable for delay or failure caused by events beyond reasonable control, including internet or infrastructure failure, acts of government, natural disaster, or serious illness. The affected party will give notice as soon as practical and both of us will act reasonably to limit the impact.

21. General

You may not assign this agreement without our written consent. If any provision is found unenforceable, the rest remains in force. A failure to enforce a term is not a waiver of it. Notices under these terms should be sent in writing to the contact details in section 23.

22. Governing law and disputes

These terms are governed by the laws of the United Arab Emirates, and the courts of Dubai have exclusive jurisdiction over any dispute, regardless of where you are based. Before starting proceedings, both of us agree to attempt in good faith to resolve the matter directly.

23. Changes and contact

We may update these terms from time to time. The version in force for your project is the one published when your project was accepted, and changes do not apply retroactively to work already underway.

Questions about these terms: rafeekrabbat@gmail.com or +971 52 798 9825.