Terms and Conditions

These Terms and Conditions ("Terms") govern the use of the website and services provided by RR studio ("we", "us", "our"), a website development and AI integration studio operating out of Dubai, United Arab Emirates. By engaging our services or using our website, you ("Client", "Customer", "you") agree to these Terms.

1. Services

RR studio provides:

• Website design and development, sold at published fixed tiers: Info Site at $500, Multi-Page Site at $800, and Full Site with payment integration at $1,300, or at a custom fixed price where a project does not fit a tier.
• AI integration, scoped and priced per engagement following a free consultation.
• An optional monthly support plan, covering monthly updates, minor text and image edits, and uptime monitoring.

Exact scope, deliverables and timelines are defined in a separate written scope or proposal, which forms part of these Terms once agreed. Where that scope and these Terms conflict, the scope prevails for that project only.

We are engaged as an independent contractor. Nothing in these Terms creates an employment relationship, partnership, agency or joint venture.

2. Pricing and payment terms

• Website work is priced as a fixed fee per tier or per agreed scope. AI integration is quoted per engagement. Support is billed monthly in advance at between $30 and $50 per month depending on the size of the site.
• Project fees are payable in three instalments: 30% on acceptance as a deposit reserving your slot in the schedule, 40% at the project midpoint or on approval of the draft, whichever comes first, and 30% on final delivery, before the site is transferred to your hosting.
• Invoices are payable within 7 days of issue. Late payments may incur suspension of work at our discretion. If an invoice is more than fourteen days overdue we may pause work and withhold delivery until it is settled, after giving you notice, and your delivery date will move by at least the length of the delay.
• All prices are in USD and exclude VAT unless stated otherwise. VAT will be applied per UAE Federal Tax Authority requirements where applicable. Clients outside the UAE are responsible for any taxes payable in their own jurisdiction.
• Accepted methods are Ziina, bank transfer, and card payment via Stripe for international clients. Bank charges, card fees and currency conversion costs applied by your own provider are yours to cover.
• Fees cover our work only. Third-party costs such as domain registration, hosting, payment gateway fees, paid fonts, stock imagery, licences and usage-based AI or API charges are billed to you at cost with no markup, or paid by you directly. We will tell you before any such cost is incurred.

3. Client responsibilities

You agree to:

• Provide timely feedback, content, information and account access needed to fulfil the project, in a usable format.
• Ensure any content or data you provide does not infringe third-party rights or violate UAE law, and that you own or are properly licensed to use it.
• Designate one point of contact with authority to give feedback and approve work, so we are not reconciling conflicting instructions.
• Keep your own copies of content you provide, and your own credentials once accounts are handed over.

Delays caused by late input will extend delivery timelines accordingly. If a project stalls on your side for more than sixty days we may treat it as cancelled under section 7, or charge a re-engagement fee to bring it back into the schedule.

4. Intellectual property

• Upon full payment, ownership of the final deliverables, including source code, design files and project-specific content, transfers to the Client, except for pre-existing tools, frameworks and proprietary components, which remain ours and which you receive a licence to use as part of the delivered work.
• Until full payment is received, all deliverables remain the property of RR studio.
• RR studio may showcase completed, non-confidential work in its portfolio, unless the Client requests confidentiality in writing. We will honour that request without argument.
• Third-party components, fonts, imagery and libraries remain governed by their own licences, which pass to you as they are. Content you supply remains yours throughout.

5. Third-party services and tools

Our work may integrate third-party platforms, including hosting providers such as Vercel and Netlify, payment gateways such as Ziina and Stripe, messaging platforms such as WhatsApp, and AI providers. These are governed by their own terms and privacy policies, and RR studio is not liable for their availability, performance, security, or changes to their pricing or functionality.

AI-generated outputs may occasionally be inaccurate. The Client is responsible for reviewing AI-driven features before relying on them for critical decisions. We configure, test and train your staff on any system we deliver, and we will tell you honestly where its limits are, but we do not warrant that any AI system will be accurate, uninterrupted or error-free.

6. Revisions and change requests

Each engagement includes two rounds of revisions at the draft stage, within the agreed scope. A round means consolidated feedback delivered in one batch rather than a stream of individual requests. Minor text and image corrections are also free for fourteen days after launch.

Requests beyond the agreed scope, including extra pages, new features, or a change of direction after approval, will be quoted separately and may affect timeline and cost. We will always tell you when something falls outside scope before doing the work rather than after.

7. Cancellation and refunds

• Either party may terminate with 14 days written notice.
• The 30% deposit is non-refundable, as it reserves capacity turned away from other clients. Amounts paid for completed and approved work are non-refundable. If you cancel, you are billed for work completed to that point and receive that work in its current state once the invoice is settled.
• If RR studio is unable to deliver as agreed for reasons within our control, a pro-rated refund will be issued for work not yet delivered, and you may keep whatever has been completed at no further charge.
• The monthly support plan runs month to month and either party may cancel with fourteen days notice. Unused time in a paid month is not carried forward or refunded.

8. Confidentiality

Both parties agree to keep confidential business information, trade secrets and non-public materials shared during the engagement private, and not to disclose them to third parties without consent, except as required by law. This does not apply to information that is already public or was already known. This obligation continues for three years after the engagement ends.

9. Data protection

Any personal data collected or processed in connection with these Terms is handled in accordance with our Privacy Policy and the UAE PDPL, Federal Decree-Law No. 45 of 2021. You are responsible for the lawfulness of any personal data you ask us to process, and for your own compliance obligations once the work is handed over.

10. Limitation of liability

To the maximum extent permitted under UAE law:

• RR studio's total liability for any claim is limited to the total fees paid by the Client for the relevant engagement.
• RR studio is not liable for indirect, incidental or consequential damages, including loss of profits, revenue, data, business opportunity or goodwill, even where we were told such loss was possible.
• RR studio does not guarantee uninterrupted or error-free operation of third-party platforms integrated into deliverables.

Nothing in these Terms limits liability for fraud, or for anything else that cannot lawfully be limited.

11. Warranties and disclaimers

Services are provided on an "as-is" basis following industry-standard practices. We warrant that deliverables will substantially conform to the agreed scope at handover, and we will correct defects in our own code, meaning the delivered work not functioning as described in that scope, free of charge when reported in writing within thirty days of delivery.

That warranty does not cover faults caused by changes made by you or a third party, by third-party service failures, by content you supplied, or by use outside the intended purpose. We do not warrant uninterrupted operation or indefinitely defect-free software.

On delivery you have fourteen days to review the work. If you do not raise a defect in writing within that period, or you put the work into live commercial use, it is treated as accepted.

12. Force majeure

Neither party is liable for delays or failures due to events beyond reasonable control, including natural disasters, internet or infrastructure outages, government action, or serious illness. The affected party will give notice as soon as practical and both parties will act reasonably to limit the impact.

13. Marketing communications

By engaging our services or submitting your contact details, you may receive communications related to your project, such as approvals, milestones and invoices. Marketing and promotional communications are sent only with your consent, in line with TDRA regulations, and you may opt out at any time.

14. Governing law and dispute resolution

These Terms are governed by the laws of the United Arab Emirates, regardless of where you are based. Any disputes shall first be attempted to be resolved amicably; failing that, disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

15. Amendments

We may update these Terms from time to time. Continued use of our services after updates constitutes acceptance of the revised Terms. The version in force for your project is the one published when your project was accepted, and changes do not apply retroactively to work already underway.

You may not assign this agreement without our written consent. If any provision is found unenforceable, the rest remains in force. A failure to enforce a term is not a waiver of it.

16. Contact

RR studio
rafeekrabbat@gmail.com
+971 52 798 9825
Dubai, United Arab Emirates